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Very pleased with the service. Eric was on time and courteous. He was able to diagnose the issue and gave us some good recommendations to improve the efficiency of our existing unit. We will definitely use them again for our future project.

From the moment Troy walked through my door, I knew I was dealing with a different kind of company. He was knowledgeable, friendly, professional, and most importantly, honest. His transparency and willingness to explain everything clearly gave me confidence in River City NW Mechanical from the very beginning. The entire team exceeded my expectations. Kenia was incredibly helpful and always made sure I got the information I needed. If she didn't have an answer immediately, she knew exactly who to connect me with and followed through every time. After speaking with Carina, I was completely sold on their Preventative Maintenance Plan. She was outstanding throughout the process, checking in regularly, keeping me informed of any updates, delays, or emergencies, and making sure I felt taken care of every step of the way. Keoni worked on my refrigeration equipment, and he was absolutely amazing. He took the time to walk me through the issues, explain my options, and help me understand the best path forward. He mentioned he has over 30 years of HVAC experience, and it definitely shows. Not only was he highly skilled, but he also went above and beyond by cleaning some of the refrigeration equipment while waiting on repairs. When it came time to work on my hot-side equipment, Troy and Eric arrived promptly and got right to work. They were professional, transparent, friendly, and efficient. Most importantly, they clearly explained the issues and provided practical, affordable solutions without any pressure. To top it all off, Dayn followed up afterward to make sure everything went smoothly and that I was satisfied with the service. In today's world, it's rare to find a company where every single person you interact with genuinely cares about their customers. River City NW Mechanical has built exactly that kind of team. Their professionalism, honesty, communication, and expertise are second to none. I couldn't be happier with my experience and highly recommend River City NW Mechanical to anyone looking for reliable, trustworthy service. They've earned a customer for life.

We are pleased to recommend Keoni Simpson and River City NW Mechanical. After several disappointing experiences with other vendors to replace the refrigeration unit in our wine cellar, Keoni actually listened to us and developed a creative design to meet our needs and our budget. He and the office staff were professional, followed through, and pleasant to work with. We are very pleased with the finished product!